Halyard isn't just for engineering. Every function that relies on accumulated team knowledge — sales, finance, legal, people, ops — gets grounded answers instead of hallucinated ones.
Agents that write, review, and ship code need to know what your team already decided. Halyard stops them re-asking and re-deciding.
We've got Auth0 references in half the codebase and Firebase in the other half. Which is the standard?
Auth0 since the Q3 security audit. Firebase is legacy — safe to remove.
Adding rate limiting to /api/auth — what does the team use?
Fastify + @fastify/rate-limit with the strict-auth preset. See fastify.config.ts.
What should I use for the gold accent — hex or a token?
var(--h-gold-500). No hex codes — tokens were consolidated in the April brand refresh.
Why did we pick per-seat pricing over usage-based?
Per-seat tested better in user interviews. Predictable revenue for sales planning.
Sales, marketing, and customer success move fast. Halyard gives their agents a single source of truth for brand, pricing, policy, and competitive positioning.
Prospect is comparing us to Glean. How do I position?
Glean is UI-first enterprise search. We're agent-native — MCP plugs into any tool, not just a chat box.
Drafting launch copy — what's our brand voice again?
Conversational but authoritative. Never casual. 'AI agents', not 'bots'. Full guide below.
Customer asking for a refund 45 days in. What's the policy?
30-day no-questions. Beyond that, case-by-case on customer tier. Policy doc attached.
Prospect wants 20% off annual. Can I approve this?
Self-serve up to 15%. Anything above needs VP approval — the framework was ratified in Dec 2025.
Finance, legal, people, and ops deal in policy and precedent. Halyard keeps the answer in one place — no hallucinated terms, no invented benefits.
How do we recognise revenue on annual contracts?
Straight-line monthly over the contract term. CFO's note has the full rationale.
Customer is asking about our sub-processor list. What do I send?
Nine sub-processors, published at /security. New additions follow the Legal playbook workflow.
What's the parental leave policy? Someone just asked.
16 weeks fully paid, gender-neutral. Effective Jan 2026. Full benefits doc linked.
SSO is down. What's the runbook?
Check Auth0 status → fail over to backup IdP → page @on-call-sre. Post-mortem from the last incident attached.